Question 1

Is the Spruce app free for patients?

Accepted Answer

Yes. The Spruce patient app is free to download on iOS and Android. There is no subscription or setup fee for patients.

Question 2

Do I need to create a Spruce account to message my provider?

Accepted Answer

No. Depending on how your provider contacts you, you can respond by SMS on your existing mobile number without downloading the app.
The full Spruce app unlocks secure app-based messaging and video visits.

Question 3

Is Spruce HIPAA-compliant?

Accepted Answer

Spruce supports HIPAA-compliant communications across phone, texting, faxing, and telehealth. Every eligible Spruce organization automatically receives a HIPAA Business Associate Agreement (BAA) as part of the terms of service — no separate agreement, no opt-in, no additional fee.

Question 4

Can I have a video visit through Spruce?

Accepted Answer

Yes. Your therapist can initiate a video call with you through Spruce, which you can accept on your phone, iPad, or computer. Your therapist will typically schedule the visit in advance and send you a message beforehand — just make sure you're logged in to the Spruce app or website at the time of your appointment. Note that patients cannot initiate video calls.

Question 5

Why does my doctor use Spruce?

Accepted Answer

Healthcare providers use Spruce to communicate with patients in a HIPAA-compliant way through phone, text, secure app-based messaging, and video. All from one app.

Primary Care

Mental Health

Other Specialties

Plans & Pricing

Patients

HIPAA & Security

Spruce Apps

Help Center

About Us

Spruce for patients

Communication

Stay connected to your doctor, wherever you are

Secure Messaging

Video Calling

Clinical Questionnaires

Efficiency

Get the access you need without the wait

Messaging

Secure File Sharing

Simplified Communication

Spruce is available on iOS, Android and Web

Is the Spruce app free for patients?

Yes. The Spruce patient app is free to download on iOS and Android. There is no subscription or setup fee for patients.

Do I need to create a Spruce account to message my provider?

No. Depending on how your provider contacts you, you can respond by SMS on your existing mobile number without downloading the app.
The full Spruce app unlocks secure app-based messaging and video visits.

Is Spruce HIPAA-compliant?

Spruce supports HIPAA-compliant communications across phone, texting, faxing, and telehealth. Every eligible Spruce organization automatically receives a HIPAA Business Associate Agreement (BAA) as part of the terms of service - no separate agreement, no opt-in, no additional fee.

Can I have a video visit through Spruce?

Why does my doctor use Spruce?

Healthcare providers use Spruce to communicate with patients in a HIPAA-compliant way through phone, text, secure app-based messaging, and video. All from one app.

Still have questions? Visit our Help Center

Ready to get started?

Primary Care

Mental Health

Other Specialties

Plans & Pricing

Patients

HIPAA & Security

Spruce Apps

Help Center

About Us

Spruce for patients

Communication

Stay connected to your doctor, wherever you are

Secure Messaging

Video Calling

Clinical Questionnaires

Efficiency

Get the access you need without the wait

Messaging

Secure File Sharing

Simplified Communication

Spruce is available on iOS, Android and Web

Is the Spruce app free for patients?

Yes. The Spruce patient app is free to download on iOS and Android. There is no subscription or setup fee for patients.

Do I need to create a Spruce account to message my provider?

No. Depending on how your provider contacts you, you can respond by SMS on your existing mobile number without downloading the app. The full Spruce app unlocks secure app-based messaging and video visits.

Is Spruce HIPAA-compliant?

Spruce supports HIPAA-compliant communications across phone, texting, faxing, and telehealth. Every eligible Spruce organization automatically receives a HIPAA Business Associate Agreement (BAA) as part of the terms of service - no separate agreement, no opt-in, no additional fee.

Can I have a video visit through Spruce?

Why does my doctor use Spruce?

Healthcare providers use Spruce to communicate with patients in a HIPAA-compliant way through phone, text, secure app-based messaging, and video. All from one app.

Still have questions? Visit our Help Center

Ready to get started?

No. Depending on how your provider contacts you, you can respond by SMS on your existing mobile number without downloading the app.
The full Spruce app unlocks secure app-based messaging and video visits.